Hi, I'm Duncan. I'm a Content Designer, UX Writer and Content Strategist.
Right now, I'm the Head of Content Design at ANZ Bank.
Projects
ANZ Plus Tone of Voice
Building a tone of voice from nothing, and scaling it to humanise a very old bank.
Help & Support
Designing an end-to-end support framework – FAQs, messaging, tools, stores, workshops and more.
Feature Work
Little – and not so little – features I've helped to deliver.
